We recognize and respect your right to privacy. By installing, accessing or using FileShadow’s service offerings and features, and any components that support the functionality of the services, websites and any documentation (the “Services”), as further defined in our Terms of Service, You expressly consent to the collection, processing and use of Your personal information according to this Privacy Policy. FileShadow may share Your personal information, as defined below, with its subsidiaries, affiliates, or licensors solely for the purposes described herein.


FileShadow collects certain information provided by You when You contact us, visit our website or use the Services, including but not limited to information that would permit someone to identify or contact You, such as Your full name, address, telephone number, credit card information or email address (“Account Information”). FileShadow also collects information which is not personally identifiable, including but not limited to, information about visits to our website, Your use and configuration of the Services, and Your file system information (e.g., stored file folder names, file extensions, file sizes and the configuration of Your computer), which is used for capacity planning, cost calculations, product optimization and other similar functions (“Diagnostic Information”). FileShadow may use Account Information, Diagnostic Information and Location Data without restriction in order to deliver the Services, understand traffic and downloads on our storage account(s), provide You with technical support, improve the website, and provide the best experience possible for our customers.

Cookies and Other Technologies. FileShadow uses "cookies" for Your convenience to collect and store information that Your browser makes available when You visit the FileShadow website ("Website"), so that You do not have to reenter Your data upon each visit. This information includes Your Internet Protocol address, browser type, browser language, and the date and time of Your query, which enables us to better understand and improve the usability, performance and effectiveness of our Website. This information is transmitted to and stored on FileShadow’s servers in the United States with Your Account Information. If You do not want FileShadow to analyze your use of the Website, You can set Your browser options to reject cookies or select the privacy mode setting on your individual internet browser. Rejecting cookies or selecting privacy mode may affect Your ability to use some features of the Website and Services.

Use of Your Personal Information. FileShadow will not sell Your Personal Information to third parties. Your Account Information is protected by a password chosen by You for Your privacy and security. You must ensure that You will keep Your password strictly confidential. You are responsible for any and all actions taken using Your Account Information and password, and You agree to immediately notify FileShadow of any unauthorized use of which You become aware. You can update Your Account Information by accessing the password-protected, web-based FileShadow administrative console and supplying Your valid login credentials or by e-mailing FileShadow at privacy@fileshadow.com. FileShadow will not view the contents of Your data without your consent, which is hosted within the United States with FileShadow or its third-party storage providers.

Communications. FileShadow may, from time to time, share with You information about other services that we think You may find to be of interest. If You wish to change the types of communications You receive from FileShadow, You may do so by clicking on the appropriate "Manage Your Communications" link in the footer of FileShadow's email communications to You or by calling customer support and requesting to be unsubscribed. Please note that opting-out of receiving promotional email will not affect delivery of service-related, transactional, or legal communication.


Except as otherwise provided herein, FileShadow may only disclose Your information if such action is reasonably necessary to comply with applicable law or to enforce FileShadow’s Terms of Service.


FileShadow does not intend to collect any personally identifiable information from children under 13 years old or knowingly distribute such information. Children under 13 are not permitted to use FileShadow's website, and we request that children under 13 not submit any personally identifiable information to FileShadow. If a child under 13 has provided FileShadow with personally identifiable information, the parent or guardian of that child should contact FileShadow immediately at privacy@fileshadow.com to delete this information from our files.